Refund Policy
Last updated: 18 June 2026
Version: 1.0 (draft)
Service provider: Peter Gawtry, trading as Pete Gawtry Fitness (sole trader)
Address: Unit 1, Tarn Lane, Leeds, LS17 9BF
Contact: pete@pg-fitness.co.uk
Governing law: England & Wales
This Refund Policy explains when you can get your money back and how to ask for a refund. It works alongside our Terms of Service and doesn’t affect your statutory rights as a consumer. All prices are in pounds sterling (GBP); we are not VAT-registered, so no VAT is added or refunded.
1. The free trial
Your membership starts with a 7-day free trial. You give your card details up front, but you are not charged during the trial. If you cancel before day 8, no payment is taken and there’s nothing to refund.
If you don’t cancel, your trial converts to a paid subscription on day 8 and your first monthly payment is taken then.
2. Your 14-day cooling-off right
Because you sign up online, you normally have a 14-day cooling-off period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, supported by the Consumer Rights Act 2015. Within those 14 days you can cancel for any reason and get your money back.
There’s one important condition, explained fully in section 6 of our Terms of Service:
- If you ask us to start your Programme straight away during the cooling-off period, you give your express consent to that and acknowledge that you lose the right to a full refund once the Service has been fully supplied. For any coaching or content we’ve already provided during those 14 days, we may keep a fair amount for what you’ve used and refund the rest.
- If you don’t ask us to start early, we wait until the 14 days have passed before beginning your Programme, and your full refund right stays intact during that time.
You make this choice (with an un-ticked checkbox) when you sign up.
3. After the cooling-off period
Once the 14-day cooling-off period has ended, our subscription is a rolling monthly service:
- You can cancel at any time by emailing pete@pg-fitness.co.uk.
- We don’t refund the current billing period — you keep full access until the end of the month you’ve paid for.
- Your cancellation then takes effect at your next renewal date, and you won’t be billed again.
In other words, you’re never locked in beyond the month you’re in, but we don’t give part-month refunds for a period you’ve already started.
4. If something goes wrong with the Service
Your statutory rights always come first. Under the Consumer Rights Act 2015, the Service must be carried out with reasonable care and skill. If it isn’t, you’re entitled to a remedy — usually:
- Repeat performance — we put the problem right at no extra cost; or
- A price reduction — a reasonable refund of some or all of what you paid, if repeat performance isn’t possible or we can’t fix it within a reasonable time.
If we fail to provide the Service we promised (for example, we don’t deliver your Programme at all), we’ll refund you for the part of the Service you didn’t receive. These rights are in addition to the cooling-off right above, not instead of it.
5. Things we don’t refund
- Past months you’ve already used (outside the cooling-off period), where the Service was provided properly.
- Charges that arise because you didn’t cancel before your trial converted or before a renewal date — though we’ll always look at these fairly and sympathetically, especially genuine mistakes; just get in touch.
- Results: coaching is a service, not a guarantee of any specific outcome, so we can’t refund on the basis that you didn’t achieve a particular result.
None of this affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.
6. How to request a refund
- Email pete@pg-fitness.co.uk with your name, the email on your account, and a short note on what you’re asking for and why.
- We’ll confirm we’ve received it and let you know the outcome.
- Where a refund is due, we’ll process it within 14 days of agreeing it (as required by the Consumer Contracts Regulations 2013), using the same payment method you originally paid with, via Stripe.
You won’t pay any fee to request a refund.
7. Corporate clients
Refunds and cancellation for corporate packages are handled under the separate agreement with the employer, not under this consumer policy. Employees accessing the Service through an employer should speak to their employer about the commercial terms.
8. Changes to this policy
We may update this Refund Policy from time to time — for example to reflect changes in the law (such as the DMCC Act 2024 subscription rules) or in how the Service works. The “Last updated” date at the top shows the current version.
9. Contact
Pete Gawtry Fitness
Unit 1, Tarn Lane, Leeds, LS17 9BF
Email: pete@pg-fitness.co.uk