Refund Policy
Last updated: 8 August 2026
Version: 2.0
Service provider: Peter Gawtry, trading as Pete Gawtry Fitness (sole trader)
Address: Suite 1, Arena Business Park, Tarn Lane, Leeds, LS17 9BF
Contact: pete@pg-fitness.co.uk
Governing law: England & Wales
This policy explains when you can get your money back and how to ask. It works alongside our Terms of Service and doesn't affect your statutory rights as a consumer. All prices are in pounds sterling (GBP); we are not VAT-registered, so no VAT is added or refunded.
The one thing to check first: who took the money. Some of what we sell is bought from us, and some is bought from Apple inside our app. That decides who can refund it, and it is the part people most often get wrong.
| What you bought | Who took the payment | Who handles a refund |
|---|---|---|
| A subscription bought inside the iPhone app (Online Coaching or Coaching + Meal Plan) | Apple | Apple — see section 2 |
| Online PT bought through this website (Stripe payment link) | Us, via Stripe | Us — see section 4 |
| The £80 personalised meal plan | Us, via Stripe | Us — see section 5 |
| In-person training at the Leeds studio | Us, directly | Us — see section 6 |
| A corporate package | Us, under the employer's agreement | Us — see section 10 |
1. Before you pay anything
Applying for Online PT costs nothing. You complete the sign-up questionnaire without giving any card details, Pete builds your plan and walks you through it, and your subscription only starts when you confirm you want to go ahead and your first payment is taken.
If you decide not to go ahead after seeing the proposal, nothing has been charged, so there's nothing to refund.
2. Subscriptions bought inside the iPhone app (Apple)
Our iPhone app sells auto-renewing subscriptions as Apple in-app purchases: Online Coaching at £99.99 a month, and Coaching + Meal Plan at £119.99 a month. For those purchases Apple is the seller. Apple takes the money, Apple holds it, and we cannot refund it — we never had it. Anyone who tells you to email us for your money back on an App Store subscription is sending you the wrong way, so here is the right way.
To stop it renewing: on your iPhone, open Settings → tap your name → Subscriptions → choose Pete Gawtry Fitness → Cancel Subscription. Do it at least 24 hours before the period ends, or Apple takes the next payment. Cancelling is not a refund: you keep access until the end of the period you have already paid for, and you are not billed again. Emailing us does not stop an Apple subscription — only Apple can.
To ask for your money back: use Apple's own process at reportaproblem.apple.com, signed in with the Apple Account that made the purchase. Apple decides these, applies its own time limits, and its decision is Apple's, not ours.
What we will do. Your rights under UK consumer law still exist and are not taken away by Apple being the seller. If Apple turns down a request you believe is fair, email pete@pg-fitness.co.uk with what you asked for and what Apple said. Pete will look at it personally, and where we can help — confirming what you did or didn't get from us, or putting right a problem with the coaching itself — we will.
Free trials. If your subscription started with a free trial, cancel before the trial ends or Apple charges the first period. That charge is Apple's to refund, not ours.
3. The Android app
The Android app does not currently sell anything inside the app — there are no Google Play in-app purchases. If you use Android, you are paying us through this website and sections 4 to 6 apply to you. If that ever changes, Google Play becomes the seller for those purchases in the same way Apple is above, refunds are requested through Google Play, and we will update this page before it goes live.
4. Online PT bought through this website
Where you subscribed through a Stripe payment link we sent you, we took the payment and we handle the refund.
Your 14-day cooling-off right
Because you sign up online, you normally have a 14-day cooling-off period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, supported by the Consumer Rights Act 2015. Within those 14 days you can cancel for any reason and get your money back.
There's one important condition, explained fully in section 6 of our Terms of Service:
- If you ask us to start your Programme straight away during the cooling-off period, you give your express consent to that and acknowledge that you lose the right to a full refund once the Service has been fully supplied. For any coaching or content we've already provided during those 14 days, we may keep a fair amount for what you've used and refund the rest.
- If you don't ask us to start early, we wait until the 14 days have passed before beginning your Programme, and your full refund right stays intact during that time.
You make this choice (with an un-ticked checkbox) when you sign up.
After the cooling-off period
Once the 14 days have ended, the subscription is a rolling monthly service:
- You can cancel at any time by emailing pete@pg-fitness.co.uk.
- We don't refund the current billing period — you keep full access until the end of the month you've paid for.
- Your cancellation then takes effect at your next renewal date, and you won't be billed again.
In other words, you're never locked in beyond the month you're in, but we don't give part-month refunds for a period you've already started.
5. The £80 personalised meal plan
The meal plan is a one-off purchase, not a subscription — nothing renews and there is nothing to cancel. It is written for you personally from the details you send us and delivered as a PDF, normally within 48 hours.
- Changed your mind before Pete starts writing it? Email us and we'll refund it in full.
- Already been written and sent? It has been made for you and can't be un-made, so tell us as soon as you can. We may keep a fair amount for the work already done and refund the rest.
- Something wrong with it? That's section 7 — tell us and we'll put it right.
We do not ask you to waive your 14-day cancellation right when you order a meal plan, so that right stays with you.
6. In-person training at the Leeds studio
Studio packages are arranged with Pete directly rather than through a checkout, and the price and length are agreed with you before you pay anything.
- If you booked and paid without meeting Pete in person — over WhatsApp, email or the phone — that is a distance contract, so the 14-day cooling-off right in section 4 applies to it in the same way.
- Sessions you've already had are not refundable.
- Stopping part-way through a package: tell Pete. We look at what you've used and what you haven't and agree a fair figure with you — we won't hold you to sessions you're never going to take.
- A missed session, or one cancelled at very short notice, may use up a session credit. Pete decides that case by case in the app, and he has never been unreasonable about something genuinely unavoidable — just tell him.
7. If something goes wrong with the Service
Your statutory rights always come first, whoever took the payment. Under the Consumer Rights Act 2015, the Service must be carried out with reasonable care and skill. If it isn't, you're entitled to a remedy — usually:
- Repeat performance — we put the problem right at no extra cost; or
- A price reduction — a reasonable refund of some or all of what you paid, if repeat performance isn't possible or we can't fix it within a reasonable time.
If we fail to provide the Service we promised (for example, we don't deliver your Programme at all), we'll refund you for the part of the Service you didn't receive. These rights are in addition to the cooling-off right above, not instead of it.
8. Things we don't refund
- Past months you've already used (outside the cooling-off period), where the Service was provided properly.
- Sessions you have already trained.
- Charges that arise because you didn't cancel before a renewal date — though we'll always look at these fairly and sympathetically, especially genuine mistakes; just get in touch. If the charge was an Apple one, section 2 tells you where to take it.
- Results: coaching is a service, not a guarantee of any specific outcome, so we can't refund on the basis that you didn't achieve a particular result.
None of this affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.
9. How to request a refund from us
- Email pete@pg-fitness.co.uk with your name, the email on your account, what you're asking for and why, and — this saves a round trip — how you paid: through the website, or inside the app.
- We'll confirm we've received it and let you know the outcome.
- Where a refund is due from us, we'll process it within 14 days of agreeing it (as required by the Consumer Contracts Regulations 2013), using the same payment method you originally paid with, via Stripe.
You won't pay any fee to ask. For anything bought inside the app, go to Apple first (section 2) — it's the only route that can actually return the money, and it's usually quicker.
10. Corporate clients
Refunds and cancellation for corporate packages are handled under the separate agreement with the employer, not under this consumer policy. Employees accessing the Service through an employer should speak to their employer about the commercial terms.
11. Changes to this policy
We may update this Refund Policy from time to time — for example to reflect changes in the law (such as the DMCC Act 2024 subscription rules), a change in how you can pay, or a change in how the Service works. The "Last updated" date at the top shows the current version.
12. Contact
Pete Gawtry Fitness
Suite 1, Arena Business Park, Tarn Lane, Leeds, LS17 9BF
Email: pete@pg-fitness.co.uk